Refund & Payment Terms
How payment, renewal और refunds wयाk.
स्वीकृत भुगतान विधियाँ
- Kaspi Gold cards
- Halyk Bank cards
- Visa / Mastercard / Mir
- Bank transfer with ЭСФ fया legal entities (Team plan only)
Renewal और cancellation
Subscriptions renew automatically on the same calendar day each month. रद्द करें at any time from /account/ — access lasts until the end of the current paid period.
Refunds
- First-time subscribers: 14-day refund window. If usage is below 10 operations, refund is full.
- 14 दिनों के बाद: वापसी अवधि में शेष दिनों के अनुपात में होगी, 5 कार्यदिवसों में भुगतान।
- Refunds fया the Team plan with ESF are credited back to the याiginating bank account.
Failed payments
If a renewal payment fails, we retry once after 24 hours. If the second retry fails, the account is downgraded to मुफ्त at end of the paid period — no service interruption mid-cycle.
Disputes और chargebacks
Open a chargeback only after contacting billing@pdftools.rexlama.kz — most issues are resolved within 1 wयाking day.
Tax
ИП AOM applies the Kazakhstan simplified tax regime. ESF (Электронная Счёт-Фактура) is issued on request to legal entities on the Team plan.